IT Problem Management: Be Your Best During a Time of Crisis

Dealing with IT-related problems is the most stressful aspect of an IT manager's job. So many questions swirl around the heads of IT and business personnel alike during a crisis, such as "How serious is it?", or "How much money are we losing during the outage?", or even "What happens if we can't fix it?"

The questions are endless, and the pressure rises with each passing minute. This volume will outline proven methods and strategies you can employ to have as much control as possible over the inevitable IT problem that will surface. Improving, and hopefully mastering, your ability to manage the IT problem process will give you, your team, your customers and your company the confidence and assurance that the company is in good hands, and that they would not want anyone else in their foxhole during a fire-fight.

The topics covered in this eBook include:

  • Setting Expectations
  • Developing the Response and Communication Process
  • Assembling the Project Management Team
  • There Goes the Fire Alarm!
  • Keeping Everyone Calm and Informed
  • The Post Mortem Process

In addition to the eBook, you will receive the following templates that you can use and modify any way you'd like to ensure your success in managing your IT-related problems:

  • Service Level Agreement Template
  • Email Notification Samples
  • Problem Management Process Sample
  • IT Problem Post Mortem Template

Purchase and download this eBook and its associated templates from Iron Key Academy today: